Briefing
Operating model interfaces that prevent chaos
Define handoffs as contracts: inputs, outputs, timing, and escalation—so scaling doesn’t create noise.
Operating Model 6 min
The hidden cost
As teams multiply, ambiguity compounds. Most coordination pain isn’t about workload—it’s about unclear interfaces.
What an interface should contain
Keep it explicit and testable.
- Inputs required (and what “good” looks like).
- Outputs produced (format, ownership, and acceptance criteria).
- Cadence and timing (how often, how fast).
- Escalation path (who resolves when stuck).
A practical starting point
Pick your top 5 cross-team handoffs. Write each as a one-page contract. Review monthly and remove clauses that aren’t used.
Implications
When interfaces are clear, leaders stop arbitrating. Teams can execute with confidence and fewer meetings.